Privacy policy

Storing Data

We store user data that is required for providing communication services to users of communication services provided by Redsolution OÜ. We do not store or have any access to user data who do not have Xabber Account or XMPP accounts on our servers.

We do not have any access to application data stored on user devices.

Xabber Account data

Xabber account is required to subscribe to communication services provided by Redsolution. To provide service we gather following information:

  • Email address list
  • Connected social accounts
  • Connection information, used to access account directly on our website
  • Subscription information
  • Billing information

If Xabber Account is created using XMPP address provided by us, registration IP address is stored to help detect automated registrations.

XMPP account data

XMPP servers store the following data about users:

  • XMPP ID, consisting of user name and domain, used for identifying your account
  • Hash of the password to your account for authorization when your client connects to the server
  • Roster information
  • Conversation history is stored for 1 month (indefinitely if you have enhanced or premium account)
  • Uploaded files are stored for 1 month (enhanced and premimum accounts might store files longer)
  • Date and time of account creation and when your account was last used

When using gateways/transports, the XMPP server stores the following information:

  • Username and password (if necessary) to connect to that transport (e.g. ICQ, Telegram...).
  • A log laying out which XMPP ID at what point of time used which user identity to connect to a gateway/transport.
  • We use different software for various transports, which in turn saves data depending on what is needed for using the transport. If you require detailed information, please contact us.

Additionally, an XMPP client may store data on the server. If that data is accessible to others (like a vCard which contains contact details) or accessible only to you (like configuration settings for a XMPP client) is determined by a client application you use.

Information disclosure

We will not disclose these information, and we will not do any other behavior that would compromise your privacy and security, except as otherwise requested by domestic law of the Republic of Estonia.

Security-aware users are suggested to use end-to-end encryption whenever necessary to protect their privacy.


Please contact us, if you have any further questions.

This server is subject to the laws and regulations of the Republic of Estonia.

This document was last updated on July 15, 2019
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